Best Business Decisions: How to Choose a Phone and Network Cabling Installer
Whether you're a small business looking to install a better phone system or computer network, or a large business needing an entire revamp of your existing phone or computer network system, there's bound to be wiring involved. And who should savvy businesses trust to wire their building or buildings with new or additional wiring? Well, an expert, of course. But what does "expert" in the IT & communications world actually mean when it comes to voice and data wiring?
Certainly a business looking to upgrade their phone and/or computer network cabling will want to choose an IT/communications company that has several years, if not decades of past experience installing cabling for internet-protocol phone systems and computer networks. Just as important as years of experience is type of experience though. An IT/communications company with a number of experienced professionals that install network cabling on a regular basis is certainly going to trump one that has, say, a licensed electrician who is permitted to install communications wire but doesn't have the expertise to design a highly functional network. In other words, the benefits of a professional cabling installation by a qualified IT/communications company is more about the expertise of the person or persons actually designing and doing the install.
Building Evaluation and Costs
When comparing IT/communications companies to hire, cost of install is obviously going to be a determining factor in decision-making. One way to know if an IT/communications company is evaluating cost efficiently is to not only request a proposal of their costs, but to meticulously evaluate that proposal in order to determine what each of the costs actually are and if they're really necessary.
In order for the IT/communications company to evaluate cost, they will surely need to survey your actual building. Determining proper pathways and capacities are critical to performance. What type of building you're in and the available places for wiring to be routed are also crucial. For example, an old Victorian converted into a business may need to have its walls opened up in order to install conduit tubing that wiring can fed through. A modern building is usually already equipped with conduit tubing. In addition, conduit tubing may not even be an option in a building that has concrete walls. In this case, running wiring along the girders of the building's frame may be an option or routing cabling along a surface raceway system. Some buildings will have such wiring exposed (in which case the professionalism of the wiring installation makes an aesthetic difference). Others will have ceiling panels that hide the wiring, in which case the installer would then focus more on functionality and performance.
Experts at Structured Cabling Bids.com note that, "Contractors who look around, nod their heads and say they will be in touch are not what you need. Focus your attention on structured cabling contractors who assess the physical aspects of the facility, ask questions about how your company uses voice and data communications and then really listen to the responses." Therefore, your cost proposal should include not only obvious price considerations like the cost of labor and materials, but also considerations about the building itself and about best practices. Beyond that, new VoIP phone systems and computer networks have a plethora of options and requirements. Therefore, it's important to be sure that the IT/communications company isn't just selling you "the whole package," but is instead able to sell you only what you need (without compromising performance)-with the option to add-on later if upgrades become necessary due to business expansion.
Cabling Installer's Certifications
This one is a "no-brainer." Only licensed cabling installers should be working on your cabling installation, and the IT/communications companies your business is evaluating should be able to show what licensing they truly have. A "low-voltage" electrician is licensed to install phone and network cabling, but will oftentimes have no clue about the technology itself, being that they're not an IT professional. That's when having someone on the IT team with an RCDD license is extremely valuable. A Registered Communications Distribution Designer (RCDD) has licensed expertise in designing, integrating, and applying IT systems and their related infrastructure components. This means that the professional harbors the expertise to think ahead about your IT system in its entirety and create the best cabling design and computer network hardware design for your business. The RCDD licensee can make your IT system work, and make it work well, while maintaining it into the future of your business.
Location of Cabling Installer
Maintaining your VoIP phone system and computer network system going forward is best done by an IT/communications company that is at least relatively local to your business. This is because not everything in the IT world can be done remotely-especially when it comes to cabling or hardware. Your business needs someone who can, when remote access just isn't solving the problem, be there in a jiffy to keep your business running with minimal downtime. As tempting as it may be to go with a cheaper IT company that's farther away, perhaps in the nearest big city, going with a more local, licensed IT company is going to be the best decision for your business simply due to their ability to be on-site when it really counts.
Greg Wilkoff is the owner of Adept Networks who's specialty is business communication networks including voice and data cabling. He's seen many business owners spend far too much money on business phone systems that ultimately fail them due too incompatible equipment and network capabilities.
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